Jan Munro

509 Meadow Knoll Ct. ¨ Keller, TX 76248 ¨ (817) 379-0621(H) ¨ (817) 797-2826(C) ¨ JanMunro@Verizon.net

 

Summary

I have worked in various positions over the years ranging from working in a law office, working at the airport, and working in a dog kennel. Also worked as a customer service representative at the Ballpark during both World Series seasons. Currently assistant manager in a retail store.

 

Skills

Microsoft Word, Excel, Office

Sabre

Filing, copying, cash register, answering phones, ticket scanning, customer service, organizational skills, and inventory management

 

Experience

              2/13 to 5/13                            American Eagle Airlines, DFW Airport, TX

                                                        Gate Agent

 

              Responsible for customer service for passengers on arriving flights by helping them obtain their valet bags and information on connecting flights. Dispatch flights making sure all passengers have correct ticketing and tags for carryon bags and that anyone needing extra help i.e. wheelchair or children are accommodated for arrival or departure flight. Coordinate loading passengers on time, make sure the flight crew has all the paperwork they need and passenger counts are correct. Rebook passengers that missed flights. Make sure gate area is secure by verifying crew credentials and no one goes onto the jet bridge without proper authorization. Make sure the area is clear and secure before moving the jet bridge to or away from the aircraft. Give directions, book hotels and coordinate shuttle if a passenger needs to stay overnight, identify any problems and resolve or identify person who can.

 

              3/07 to 2/13                            Tuesday Morning, Keller, TX

                                                        Sales Associate/Key Holder/Assistant Manager

 

Responsible for merchandise management which includes organizing and cleaning the store as well as unloading delivery trucks, which typically contain 340 – 700 boxes. Also responsible for customer checkout, opening and/or closing store, reconciling registers, accepting deliveries and logging them into the inventory system, marking down prices on recognized inventory and general customer service, including customer inquiries and locating inventory. Also as assistant manager, delegated daily tasks, managed shift schedules, entered payroll and work schedules into the system.

 

              4/10 to 10/11                            Texas Rangers, Arlington, TX

                                                        Customer Service Representative

 

              Responsible for a range of customer service duties before, during and after each game. Some of these duties included checking bags for unauthorized items, scanning tickets for entry into the ballpark, and managing pedestrian traffic on the escalator. Check tickets in the seating bowl, handling any problems or questions that may come up and guard against entry onto to field between half innings and at the end of the game. Watch exit gates to detour re-entry at the end of the game.

              During the post-season I was responsible for coming in early to check bags for media personnel along with regular assignments.

              6/06 to 4/11                            Jordan Healthcare Services, Grapevine, TX

                                                        Attendant

 

              Clean house for people who are disabled.

 

              6/06 to 3/07                            Fire Plug Inn, Southlake, TX

 

Responsible for taking care of dogs that were dropped off for boarding, daycare or grooming. Cleaned their “rooms”, fed and watered them. Washed and put away any laundry associated with the dogs.

 

7/94 to 2007              Various PTA board positions at Florence Elementary, Bear Creek Intermediate, Keller Middle School and Keller High School within KISD

 

Helped with and organized various activities at the schools including publishing books written by the students, Market Day fundraising, fall carnivals, end of the year play days, chaperoned field trips, developed a newsletter for one of the schools, helped coaches with sign-out sheets at high school away games, etc. Did miscellaneous work for the teachers to free them up in order to spend more time with the kids.

 

10/99 to 2003                            Velvet Creations Embroidery, Keller, TX

                                          Owner/Operator

 

Responsible for managing and controlling all aspects of the embroidery business, including but not limited to customer relations, design, pricing, billing, and sewing.

 

8/93 to 7/94                            Brad Bradley, Attorney at Law, Southlake, TX

                                          Secretary

 

As the secretary/receptionist I had responsibilities that included answering phones, setting appointments, proof reading certain documents, ordering supplies, greeting clients, and typing correspondence.

 

The attorney also did title work so I was in charge of organizing, completing the necessary information on the real estate closing papers, typing the checks, making copies and distributing each set to their correct destination.

 

1/89 to 12/91                            ORYX Energy, Dallas, TX

                                          Applications Systems Administrator

 

Primarily worked as liaison between users and MIS as well as maintaining data integrity and user documentation for two applications. Responsible for problem notification and enhancement requests. Supported the contract leasing application and generated reports for purchasers using Easytrieve and Syncsort. Supported 1099 processing and reporting, including tape and transmittal report to be sent to the IRS, and state offices. Researched social security administration and levy requests. Fulfilled user requests for data by writing adhoc reports. Mainframe application security, contract and lease number key changes. Helped users with JCL and other programming problems and basic troubleshooting.

 

10/85 to 7/86                            Members Insurance Co., Dallas, TX

                                          Programmer

Responsible for maintaining the current systems with changes or enhancements using Cobol, as needed by the finance and accounting departments.

 

2/85 to 10/85                            Logic Inc., Dallas, TX

                                          Programmer I

 

Responsible for writing programs to generate audit worksheets and/or update loan files using bank or credit union tapes supplied by the customers.

 

5/82 to 2/85                            Sun Company Inc., Dallas, TX

                                          Network Analyst

 

Responsible for monitoring the performance of modems, circuits, and related T/P equipment in a large SNA network.  Assisted users in resolving job processing and hardware problems. Maintained accurate records of all system, subsystem, and online application availability and outages. Responsible for operating, monitoring and trouble shooting problems for online systems.

 

                                          Network Administration

 

Responsible for coordinating all system Gens with software, and personally handled gens for SUNRPF .  Maintained all updates associated.  Ordered manuals and self study courses requested by software, and either updated or added to the software library whenever new IBM manuals or updates came in.  Advised Telcom of any circuit orders or cancellations and entered pertinent information into the required dataset.  Responsible for contacting the appropriate telephone companies, being AT&T or Southwestern Bell.  Composed and typed the order letters and distributed to all departments involved.  Kept dataset updated for circuit and modem failures.

 

                                          Master Console Operator

 

Responsible to initiate and ensure proper execution of daily system maintenance applications.  Assist with all start up, shutdown, and emergency recovery procedures pertaining to the operation system and/or online applications.  Solve operating problems and implement error recovery procedures for all peripheral equipment.

 

                            Previous Experience

 

Computer programming

Computer operations

Airline reservations, reservations control, and computer operations for Braniff 77 - 82

 

Organizations – (Volunteer)

 

              PTA 1992 thru 2006

                            Worked on various committees, chairman of Market Day, school newsletter

 

              Teachers Aid

Helping kids with work, making copies, laminating, correcting homework, creative displays, setting up science experiments, etc.  Whatever the teachers needed.

 

Furever Friends Animal Rescue Group since 1999 to 2010

              Rescue cats and dogs, foster home for cats/kittens